Delfina and A&A Women's Health Program

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Thank you for opting in to be a part of our program. Please see below to access our app and read our frequently asked questions for further information.

If you do not have an iPhone or Android, or would like to use our app on your laptop or computer, you can use our app on a website here.

FAQs

General

What is Delfina?

Delfina is a small startup dedicated to improving the health of you and your baby. We are building a data-driven care platform that guides you through your pregnancy journey, with personalized insights, lifestyle health management, and direct support from your care team.

What is the Delfina + A&A Women's Health program for?

Delfina is partnering with A&A Women's Health to test a beta version of our pregnancy app, which will continuously evaluate your personal risks for pregnancy complications, helping you and your care team proactively intervene, and continually reassure you when everything is healthy and normal.

What should I expect when I join?

You can expect to receive a text, email, and/or phone call from our Delfina Guides. They will be working with your doctor to make sure you’re able to participate in the program to the best of your ability. If you don’t log into the app or enter data, your Guide will reach out to you to see how they can help. We’ll also let your doctor know. Entering your data is very important to your doctor.

Does Delfina provide medical advice?

Delfina does not give out medical advice. We are a bridge between you and your clinic, but we cannot answer medical questions. While we do have informational content on our app that has been approved by medical personnel, we are not directly part of your care team. If you have medical questions, please contact the A&A Women's Health care team. If you are having a medical emergency, please call 911 or go to the nearest hospital.

This app is a “beta” version — what does that mean?

“Beta testing,” also known as “user testing,” is a step in the development of a new product. During beta testing, a specific group of people (patients at the A&A clinic, in this case) uses an almost-finished product to uncover bugs and provide feedback.

From Wikipedia: A software bug is an error, flaw or fault in computer software that causes it to produce an incorrect or unexpected result, or to behave in unintended ways.

Delfina's team is still hard at work building a fully functional app. Every day, we push new features to get us to our end product. Until that point, we need help from people like you to beta-test our app and tell us what works and where we should improve. As one of the very first users of our app, we thank you for all your help and effort!

Is my personal data secure?

Yes. All of your personal health information (PHI) is stored securely, and is only shared by Delfina with your care team. Read more in our privacy policy.

How does Delfina use my data?

Delfina may access your personal health information only as needed to provide its services to you and your care team. Delfina research efforts will only use anonymized data which cannot be used to identify you. Read more in our privacy policy.

Do I need insurance to participate in Delfina's program?

To participate in the program, you do not need health insurance.

What is a Delfina Guide?

Our Delfina Guides are here to help you navigate this program. As we are in beta testing, we have a few staff members called Delfina Guides to assist you in using the app and to help you stay on track with tracking your vitals each week. Delfina Guides are non-medical providers, so if you have medical questions, please reach out to your A&A Women’s Health care team.

Can I leave the program?

Yes, you may the leave the program at any time. If you choose to do so, please let us know by emailing support@delfina.com. When you leave, any information that could be used to identify you will be erased.

Technical

How do I use the app?

You can check out our user manual on how to navigate through the app here.

How often should I input my values?

Your doctor recommends:

- Measure your weight at least once a week.
- Measure your mood at least once a week.
- Measure your symptoms at least once a week.
- Measure your blood pressure TWO times a day, once in the morning and once in the afternoon/night.
- Measure your blood sugar FOUR times a day, once in the morning before you eat, and once one hour after each meal.

How do I report a bug?

If something is not working on the app, please either contact support@delfina.com (We are available from 8am - 5pm PST, Monday -Friday) or leave us a note in the feedback section of the app, located in the Profile section.

I cannot open the app.

Please email support@delfina.com. We are available from 8am - 5pm PST, Monday - Friday.

I am having trouble downloading the app.

Please email support@delfina.com. We are available from 8am - 5pm PST, Monday - Friday.

I am unable to upload my vital signs or mood.

Please email support@delfina.com. We are available from 8am - 5pm PST, Monday - Friday.

How do I set up my weight scale?

To set up your weight scale, take it out of the box, then place it on a level, hard surface. The blue, textured side should be facing up. Since this is a mechanical scale, it does not require batteries, nor does it need to be plugged in. To zero the scale, there is a small black plastic dial on the edge of the scale opposite the numeric display. Turn this dial until the zero is at the top center of the numeric display. Please consult the instructions in the box that your weight scale arrive in for more information.

Can I delete/edit a weight/blood pressure/blood sugar/mood reading?

You can update, but not delete, your weight and mood readings if you submit on the same day the first measurement was taken. Currently, users do not have the ability to edit or delete your measurements for our blood pressure or blood sugar trackers. We are building this feature and will make it available as soon as possible.

What are best practices for taking my blood pressure?

Wrap the blood pressure cuff around top half of your arm (left arm is preferred). The tubing coming off the cuff should be coming off the part of the cuff closer to your fingers. The tubing should rest on your forearm, and should be in line with your middle finger.

Sit in a chair with your feet flat on the ground. Rest your left arm on a table, palm facing up, such that the cuff is about the same level as your heart. The reading will be more accurate if you have been sitting still for a few minutes. Try to measure your blood pressure at the same time each day.

Please refer to the manual that came with your blood pressure cuff for more detailed instructions.

What are best practices for taking my blood sugar via finger-prick measurement?

Before taking a measurement: Wash your hands and the testing site (which will usually be a fingertip). Lancing the side of your fingertip usually causes less discomfort/soreness. Massage your hand to increase blood flow to your finger. After lancing your finger, avoid “milking” around the prick point; rather, massage the base of your finger towards the prick point to promote blood flow.

Do not use wet or damaged test strips. Keep the test strip bottle closed when not in use (test strips can be compromised by exposure to moisture).

The meter is designed to test on finger tips, but alternate site testing (AST) is possible - consult with your doctor first.

For more information, consult the manual that came with your blood glucose monitoring kit. The CDC also has good information about best practices.

Hardware Issues

What equipment do I need to use Delfina's platform?

Everyone participating in the program will need a weight scale, provided to you by Delfina at no cost. You can pick one up at the A&A Women's Health Clinic.

Your doctor may recommend for you to monitor your blood pressure and/or blood sugar, in which case you will be provided with a blood pressure monitor and a blood glucose monitor that you may pick up at the A&A Women’s Health Clinic, at no cost to you.

If you have a scale, blood pressure cuff, and/or blood glucose monitor at home that you prefer to use, you may absolutely do so, provided your equipment gives you accurate results. Currently, these devices are not connected (a connected device in one that automatically uploads your vitals). For the moment, you will need to enter your vitals manually into the app. We will integrate connected devices with our app in the future.

My scale is not working/is not accurate.

If you do not believe your scale is working, first consult the manual that came with the scale to ensure you have set up the scale correctly (it must be on a hard surface, and you must use the dial at the bottom of the scale for calibration). If you are still having issues, we recommend contacting your clinic and going in for a weight check; additionally, many drugstores and pharmacies have weight scales that are free to use. If these weight measurements still do not match your at-home scale, contact us at support@delfina.com for a replacement.

Does the glucometer come with a lancing device, lancets, test strips, and a control solution?

The blood glucose monitoring system kit you receive from Delfina includes the monitor itself, as well as a lancing device (with adjustable depth for thin vs. thick skin), 10 lancets, 10 test strips, a user's guide, and a carrying case.

I ran out of test strips for my blood glucose monitor.

The blood glucose monitor Delfina provides will only work with specific test strips. Please contact us at support@delfina.com and we can send you additional test strips.

I ran out of lancets for the lancing device in my blood glucose kit.

The lancets in your kit are not proprietary to the kit you were given by Delfina. You may purchase lancets yourself, either online or from a drugstore, that are compatible with your lancing device. However, you may also contact us at support@delfina.com, and we can send you additional lancets.

My blood pressure cuff is not working/is not accurate.

If you do not believe your blood pressure cuff is working, first consult the manual that came with the cuff to ensure you have set up the cuff correctly and are using it correctly. Keep in mind that your blood pressure may fluctuate based on any number of factors, including time of day, stress level, and activity changes.

If you are still having issues, we recommend contacting your clinic and going in for a blood pressure check. During this visit, please bring the blood pressure cuff you were provided in order to check your cuff against the clinic’s equipment. If these blood pressure measurements still do not match, contact us at support@delfina.com for a replacement.

My glucometer is not working/is not accurate.

If you do not believe your glucometer is working, first consult the manual that came with the glucometer to ensure you have set up the scale correctly. Keep in mind that your glucose levels may fluctuate based on any number of factors, including time of day and types/quantities of food eaten recently.

If you are still having issues, we recommend contacting your clinic and going in for a glucose level check. If these weight measurements still do not match your at-home scale, contact us at support@delfina.com for a replacement.

Provider Issues

How do I make appointments with my Delfina Guide?

Every program participant has access to a Delfina Guide. You will be emailed a link through which you may schedule appointments.

I am unable to schedule an appointment with my Delfina Guide.

If you are having difficulties scheduling an appointment with the provided link, please email us at support@delfina.com. We are available from 8am - 5pm PST, Monday - Friday.

Can I have an audio-only appointment instead of an appointment with video?

We use Google Meet for our virtual appointments. You may choose not to share your video if you prefer.

Do I need a Gmail account to meet with my Delfina Guide?

You do not need a Gmail account for video appointments with your Delfina Guide if you are accessing the appointment from your computer. To meet with your Delfina Guide on a mobile device, you will need a Gmail account.

I can't see/hear my Delfina Guide during our virtual check-in.

Delfina Guides use Google Meet for check-ins. Please consult Google Meet's FAQ page for issues. If you are still having difficulties, email us at support@delfina.com. We are available from 8am - 5pm PST, Monday - Friday.

Can I stop receiving reminder texts for Delfina Guide appointments?

Yes. To opt out of reminder texts, reply “STOP” to your reminder text. You may opt out at any time. To opt back in, email support@delfina.com.

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